Strategic Consulting

Salesforce.com has an open and extensible architecture with a vibrant ecosystem in the AppExchange. When implementing Salesforce.com as part of the overall solution set, it is critical to understand what the platform can do and perhaps equally important to understand the limitations of the platform. Kloudhaven can analyze existing business practices and technology, strategic objectives and recommend a roadmap for achieving those aspirations.

Case Study: Strategic Consulting for a Large International Brand
A large international brand was looking to transform by decreasing its foot print of owned and managed properties, lower costs through automation and increase their value proposition to franchise properties. They had made a strategic decision to implement Salesforce.com as a CRM and SFA solution. This solution was to integrate existing sales and catering solutions, revenue management solutions and their central reservation system.

Kloudhaven's consultancy was engaged to manage an eight-week discovery process. The discovery delivered an analysis of the current state business and technology and produce a recommendation for future state architecture. Kloudhaven's consultants acted as project manager and lead consultant of a process that included a three-week series of discovery meetings including stakeholders from global event sales, aircrew, tour and leisure, various technical teams and representation from on property group sales and catering.

The output of the process was a strategic recommendation and road map that is currently being used to guide the implementation of next generation sales technology and support the transition to a lower-cost, higher-value franchise organization.